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Privacy & Data Policy

Last updated: August 2026

Our website address is: https://musebiz.uk. MuseBiz is a UK-based music education, publishing and creative brand developing vocal arrangements, Tonic Sol-fa resources, music education products, digital learning experiences, courses, books, recordings and related creative products and services.

1. Information We Collect & How We Use It

Store Purchases & Account Management

When you browse, create an account or purchase products from MuseBiz, we collect information necessary to operate our store, process your order and provide access to your purchased products and services.

  • Identity & Contact Details: Name, email address, billing address and, where provided or required, telephone number.
  • Order Details: Products purchased, order value, transaction date, order status, refunds and related customer-service information.
  • Account Information: Username, account details and securely stored password information where an account is created.
  • Technical Information: IP address, browser type, device information and information about how you interact with the website.
  • Website & Shopping Activity: Products viewed, shopping-cart activity and other information necessary to operate and improve the online store.
  • Tax & Regulatory Information: Information reasonably necessary to calculate, document and comply with applicable tax, accounting and regulatory obligations.

We use this information to fulfil orders, provide access to digital downloads, manage customer accounts, process refunds, provide customer support, maintain appropriate business records, prevent fraud and abuse, and communicate with you about transactions and account activity.

Payment Processing

We may accept online payments through secure third-party payment providers such as Stripe and PayPal. When you make a payment, relevant transaction information may be passed to the payment provider so that the payment can be authorised and processed. This may include your name, billing information, purchase amount, currency and transaction details. MuseBiz does not intentionally store complete raw credit or debit card numbers on its own website servers.

Newsletters & Email Marketing

If you subscribe to our newsletter, download a free resource, join a mailing list or otherwise opt in to marketing communications, we may collect your name, email address and relevant subscription information so that we can send repertoire updates, educational resources, product announcements, news and other MuseBiz communications.

Our email marketing system may record information such as subscription status, email delivery, opens, link clicks and, where enabled, interactions with purchases or products. These features are used to understand engagement and improve the relevance of our communications. You can unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in our emails.

Comments, Reviews & User-Submitted Content

If visitors leave comments, reviews or other content on the site, we may collect the information submitted through the relevant form together with the visitor’s IP address and browser user-agent information. This information may be processed by automated spam and security services such as Akismet.

2. Why We Process Your Information & Our Lawful Bases

Under the UK GDPR, we must have a lawful basis for processing personal information. Depending on the circumstances, MuseBiz may rely on the following lawful bases:

  • Contract: Where processing is necessary to fulfil an order, provide purchased digital products or services, manage an account, process payments or refunds, or provide services you have requested.
  • Legal Obligation: Where we need to process or retain information to comply with applicable tax, accounting, legal, regulatory or other statutory obligations.
  • Consent: Where you have actively consented to optional processing, such as certain marketing communications or non-essential cookies. You may withdraw consent at any time.
  • Legitimate Interests: Where processing is reasonably necessary for purposes such as website security, fraud prevention, service administration, improving our products and services, protecting our intellectual property and operating and developing the MuseBiz business, provided that these interests are not overridden by your rights and interests.

3. Cookies & Similar Technologies

MuseBiz uses cookies and similar technologies to operate the website, maintain shopping-cart contents, manage login sessions, remember preferences, provide security and, where applicable, understand website and marketing performance.

Some cookies are strictly necessary for services you have requested, such as maintaining your shopping basket or securing an account. Other cookies, including certain analytics, marketing and embedded-media technologies, may require your consent before they are placed on your device.

Depending on the features active on the website, third-party technologies may include services associated with:

  • Website functionality: WordPress, WooCommerce and related services required to operate the store.
  • Payment services: Stripe and PayPal, where enabled.
  • Email marketing: MailPoet or another email delivery service used by MuseBiz.
  • Embedded media: YouTube, Vimeo, SoundCloud or similar platforms where content from those services is embedded.
  • Security and spam prevention: Services such as Akismet or other security technologies where enabled.

We aim to provide appropriate controls for non-essential cookies where required. You can also manage cookies through your browser settings. For more detailed information about the cookies currently used by the website, please refer to our Cookie Policy.

4. Third-Party Services & Data Sharing

We do not sell your personal information. We may share relevant information with trusted third-party organisations where this is necessary to operate MuseBiz, provide products and services, process transactions, maintain website security or comply with legal obligations.

  • Payment Providers: Services such as Stripe and PayPal may process payment and transaction information.
  • Website & Hosting Providers: Technical providers may process information necessary to host, secure and maintain the website.
  • Email & Marketing Providers: MailPoet or other email-service providers may process subscriber information to deliver communications.
  • Security & Spam Prevention: Services such as Akismet may process IP addresses, browser information and submitted content to identify spam or malicious activity.
  • Embedded Content Providers: Third-party platforms may receive information when you interact with embedded video, audio or other external content.
  • Legal & Professional Services: We may disclose information to professional advisers, regulators, law-enforcement bodies, courts, tax authorities or other parties where we are legally required or entitled to do so.

5. International Data Transfers

Some of the third-party providers used by MuseBiz may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is permitted under applicable UK data protection law.

Depending on the provider and destination, this may include relying on an adequacy decision, appropriate contractual safeguards such as the UK’s International Data Transfer Agreement or Addendum, or another lawful transfer mechanism.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual obligations, maintaining appropriate business records, resolving disputes, preventing fraud and complying with legal, tax and accounting obligations.

  • Financial & Transaction Records: Certain purchase, invoice, payment and tax records may need to be retained for at least six years where required by applicable UK tax and accounting obligations.
  • Customer Accounts: Account information is generally retained while your account remains active so that you can access your account and previously purchased products. Information may subsequently be deleted or anonymised where it is no longer required, subject to legal or legitimate business requirements.
  • Marketing Information: Newsletter and marketing subscription information is generally retained until you unsubscribe or otherwise request removal, subject to information we are required to retain for another lawful purpose.
  • Technical & Security Information: Certain logs, IP addresses and security-related information may be retained for a reasonable period necessary to protect the website, investigate abuse and maintain security.

7. Your Rights Under UK GDPR

Depending on the circumstances and the lawful basis for processing, you may have rights in relation to your personal information, including the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Ask us to correct inaccurate or incomplete personal information.
  • Erasure: Ask us to delete personal information where there is no lawful reason for us to continue processing it.
  • Restriction: Ask us to restrict processing in certain circumstances.
  • Objection: Object to certain processing, including processing based on legitimate interests and direct marketing where applicable.
  • Data Portability: In certain circumstances, request personal information you have provided to us in a structured, commonly used and machine-readable format.
  • Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Some rights are subject to legal conditions and exemptions. For example, we may need to retain certain information to meet legal, tax, accounting or other statutory obligations even if you request its deletion.

8. Direct Marketing

We may send marketing communications about MuseBiz products, repertoire, courses, books, music, educational resources, events and related services where we have a lawful basis to do so.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our communications. Where applicable, you can also contact us directly to request that your marketing preferences are changed.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure. These measures may include access controls, secure authentication, software updates, security monitoring, encrypted connections where supported, and the use of trusted third-party service providers. No internet-based service can be guaranteed to be completely secure, and you should take reasonable steps to protect your own account credentials.

10. Children & Young People

MuseBiz is not specifically directed at children. We do not knowingly seek to collect personal information from children without an appropriate lawful basis or, where required, appropriate parental or guardian involvement. If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the situation.

11. Changes to This Policy

We may update this Privacy & Data Policy from time to time to reflect changes to our services, technology, legal requirements or the way MuseBiz processes personal information. The latest version will always be published on this page, together with the date it was last updated.

12. Contact Details & Complaints

For privacy questions, data protection requests or concerns about how your personal information is handled, please contact us:

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concern. You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).